Welcome to Clo Wines. By accessing or purchasing products from our website clowine.com.au, you agree to the following Terms and Conditions. Please read them carefully.

1. Legal Drinking Age

By placing an order on our Website, you confirm that you are at least 18 years old. It is illegal to purchase alcohol if you are under 18, and you must ensure that any wine purchased is received by someone of legal drinking age. You also agree that the delivery carrier will require valid identification and a signature from an adult 18 years or older upon delivery. Failure to provide proper identification may result in the carrier returning the package to us, and additional shipping fees will apply.

2. Use of Website

By using this website, you agree that you will:

• Provide accurate and up-to-date information during the ordering process.
• Not use our Website for any unlawful or fraudulent purposes.
• Be responsible for maintaining the confidentiality of your account and password.

We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect a violation of these Terms and Conditions.

3. Pricing and Availability

All prices listed on the Website are in Australian dollars. Prices and availability of products are subject to change without notice. We strive to ensure that all information on our website is accurate, but we are not responsible for any pricing errors, product description inaccuracies, or omissions. In the event of an error, we will notify you before processing your order and provide the option to cancel or proceed with the corrected price.

4. Shipping and Delivery

• Shipping Restrictions: We currently ship wine only to states where it is legally permitted. Please refer to our [Shipping Policy] for a list of restricted states.
• Age Verification: As required by law, all deliveries must be signed for by someone 18 years or older. If no eligible adult is available at the time of delivery, the package may be returned to us, and you will be responsible for any additional shipping charges.
• Weather Holds: In extreme temperatures, we may place your order on hold to protect the quality of the wine. You will be notified if this affects your shipment.

We do not ship internationally at this time.

5. Returns and Refunds

We take great pride in the quality of our wine. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order at chris@clowine.com.au or 0409819436. Refunds or replacements may be offered at our discretion, depending on the circumstances. However, we do not accept returns on wine that has been opened or partially consumed, unless the wine is faulty or damaged during shipment.

6. Limitation of Liability

To the maximum extent permitted by law, Clo Wines shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website, including but not limited to, loss of profits, data, or goodwill.

7. Force Majeure

Clo Wines will not be liable for any delay or failure to fulfill orders due to causes beyond our reasonable control, such as natural disasters, strikes, governmental regulations, or other unforeseeable events.

8. Intellectual Property

All content, logos, trademarks, and images on this Website are the property of Clo Wines and are protected by intellectual property laws. You may not copy, reproduce, or distribute any content without prior written permission.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in New South Wales.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the "Effective Date" will be updated. By continuing to use our Website after changes have been made, you agree to the revised Terms and Conditions.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Clo Wines
Email: chris@clowine.com.au
Phone: 0409 819 436
Address: 153 Sailors Bay Road, Northbridge NSW 2063