Clo Wines is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website clowine.com.au or make a purchase from us. By using our website or purchasing from us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

a. Information You Provide to Us
When you make a purchase, create an account, or interact with our Website, we may collect personal information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (credit card details, etc.)
• Date of birth (to verify age)

b. Information Automatically Collected
When you visit our Website, we may automatically collect information about your device and browsing activity, including:

• IP address
• Browser type and version
• Pages you viewed and time spent on the Website
• Referring website (if applicable)
• Cookies and other tracking technologies

c. Information from Third Parties
We may also receive information about you from third-party partners, such as social media platforms or payment processors, to enhance our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Orders: To fulfill and deliver your purchases, including sending you shipping updates and tracking information.
• Age Verification: To confirm that you are of legal age to purchase wine in accordance with federal and state laws.
• Customer Support: To provide assistance with orders, returns, or other inquiries.
• Marketing Communications: To send you promotional offers, newsletters, and updates about our products and services (you may opt-out at any time).
• Website Improvement: To enhance and personalise your browsing experience, including analysing usage trends and improving website functionality.
• Compliance: To comply with legal obligations and protect our rights or the rights of others.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with order fulfillment, payment processing, website hosting, email delivery, and marketing services.
• Shipping Partners: We share your shipping information with carriers to deliver your orders.
• Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our Website. Cookies help us understand how you use our site, personalize content, and improve functionality.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our Website.

5. Security

We take the security of your personal information seriously. We implement industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your data during transmission and storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.

6. Age Restrictions

As required by law, we do not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected personal information from someone under 18 without verification of parental consent, we will delete that information promptly.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt-out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly at chris@clowine.com.au

To exercise any of these rights, please contact us at chris@clowine.com.au

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the "Effective Date" updated accordingly. By continuing to use our Website after such changes, you agree to the updated policy.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

CLO Wines
Email: chris@clowine.com.au
Phone: 0409 819 436
Address: 153 Sailors Bay Rd, Northbridge NSW 2063