At Clo Wines, we are committed to ensuring that our customers are satisfied with their wine purchases. Due to the nature of our products, certain limitations apply. Please review our Refunds and Returns Policy below:

1. General Policy

We do our best to ensure that your wine arrives in perfect condition. If there is an issue with your order, please contact us at chris@clowine.com.au or 0409819436 within 14 days of receiving your shipment, and we will work with you to resolve the problem. Please note the following conditions:

• Damaged or Spoiled Wine: If your wine arrives damaged or spoiled, we will offer a replacement or issue a refund. Please provide photos of the damaged bottles and packaging within 7 days of delivery to assist with our claim process.
• Incorrect Orders: If you receive the wrong wine, please contact us immediately. We will arrange for a return and ship you the correct wine at no additional cost.

2. Non-Returnable Items

Due to state and federal laws, we cannot accept returns on wine that has been opened or partially consumed unless the product is faulty. Additionally, we cannot accept returns based on personal taste preferences.

3. Return Shipping

If you need to return wine that is defective or incorrect, we will cover the cost of return shipping. Please follow these steps:

• Contact us at chris@clowine.com.au or 0409819436 to obtain a return shipping label.
• Pack the wine securely in the original packaging or a suitable replacement.
• Drop off the package at the nearest shipping facility.

For returns not due to our error (e.g., accidental orders), the customer will be responsible for return shipping costs.

4. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that the refund processing time may vary depending on your bank or credit card issuer.

5. Weather-Related Issues

Wine is sensitive to temperature fluctuations. If extreme weather conditions could affect your wine during shipping, we may hold your order to ensure safe delivery. You will be notified of any delays. We are not responsible for damage due to improper storage after delivery.

6. Cancellations

Orders can be canceled if they have not yet been processed or shipped. Please contact us as soon as possible at chris@clowine.com.au or 0409819436 if you wish to cancel your order. If the order has already been shipped, please refer to our return policy above.

7. Contact Us

If you have any questions about our Refunds and Returns Policy, please reach out to our customer service team:

Clo Wines
Email: chris@clowine.com.au
Phone: 0409 819 436
Address: 153 Sailors Bay Road, Northbridge NSW 2063